Shipping policy

Shipping Policy

Processing Time All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the following business day. You'll receive a confirmation email with tracking information as soon as your order ships.

Domestic Shipping (United States)

Where We Ship We currently ship to all 50 US states. We do not ship internationally at this time — but we're working on it.

Order Tracking Once your order ships you'll receive an email with your tracking number. You can track your order directly through that email or at labwellco.com. If you haven't received tracking information within 3 business days of your order please contact us at labwellco@gmail.com.

Lost or Stolen Packages LabWell is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your order, contact us at labwellco@gmail.com and we'll do everything we can to help resolve it.

Damaged Shipments If your order arrives damaged contact us immediately at labwellco@gmail.com with a photo of the damage. We'll ship a replacement within 24 hours. No need to send the damaged product back.

Wrong Address Please double check your shipping address at checkout. If you notice an error contact us immediately at labwellco@gmail.com. We can update your address if the order hasn't shipped yet. We can't reroute packages once they're in transit.

Questions? labwellco@gmail.com — we're real people and we answer fast.